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Our Services
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TV Repair
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Flat Panel Installation |
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Home theater |
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Warranty and Extended Warranty Claim Management
Both the Warranty and Extended Warranty Claim Management programs are specially designed to initiate, authorize, conduct, and track customer claims. Our diverse cache of web based workforce and warranty management tools give customers the ability to outsource every task within the warranty claim & service infrastructure sphere, either partially or fully. Through our integrated claims management our customers can focus more on its core which leads to increased productivity and bigger profits.
Our claim Management solution involves Call Center, Data Conversions, Dispatching, Mapping & Directions, GPS-Vehicle Tracking, Collecting Service Data, Authorizing Field Techs and Paying Them for Services and reporting so we can evaluate our service supply chains by keeping an eye on service data to improve the service network and maximize the reliability of our services.
Field Service Management
Our Field Service Management solution helps the independent provider by centralizing both its management and negotiation functions. This solution consists of all the management activities needed to keep track of providers and make sure all services contracted through the settlement between provider and customer are delivered on time. Independent providers and customers interact daily, so our field teams are equipped to empower this relationship for better customer satisfaction and consistent revenue flow.
The Field Management solution is designed to locate experienced service providers to handle your service, repair and installation processes. This eliminates poor performing independent providers, maintains adequate provider coverage, and trains to improve customer service. In addition, field management gives a grade to independent provider performance through quality evaluations on all contracted providers.
Dispatch
Our company helps companies of all kinds install, diagnose and repair products within the field with precise deployment services that give expert engineers and professional service laborers the tools to meet specific needs. Aided by fresher technologies for remote infrastructure monitoring and customized images, our company can work in two ways with new technology platforms or improving one that already exists. Call center outsourcing and logistics management can be combined with labor deployment services to strengthen our goal as a valued partner, helping businesses globally expand upon their customer service options while concentrating on its core competencies.
Customer Service is our Priority
Much attention has to be paid to logistics operations and managing field support. Along with prohibitive startup costs, planning parts banks locations, maintaining healthy stocking levels every day, and training field engineers requires lots of full time and experienced resources. Our company is fully adept at solving these issues for companies that want to provide impeccable support to their clients without the economies of scale and resources to improve customer service.
Emergency Parts Provisioning
By joining forces with us, companies can be assured the right part will be in the correct place, allowing our field engineers to take care of maintenance issues on client€„¢s sites according to SLA terms. Our company lets clients focus their attention on their clients, locally or nationally, without having to worry about maintaining an efficient spare parts bank network.
Why In-Home Entertainment Specialists?
Many consumers might ask ¨Why should I hire an installation professional when all I have to do is breeze through a manual and get it done?¨ Although many of us are adept at following instructions and setting up our systems, they may not do it right aesthetically and may require more physical and mental work than we think. For starters, installing a home theater system may require mounting speakers, in which people are clueless when it comes to bolts, brackets, and measuring dimensions for viewing. In today´s age, even the simplest remote controls are hard to maneuver like the Logitech series which owns advanced functions ¨remote controlling¨ multiple devices with specific parameters for each. It makes sense to get help from the professionals who know.
Installation professionals work the minor issues that may look like godsends to you later. Dressing wires, drilling access holes, and maneuvering cables can be a down and dirty task. Even the ¨simplest¨ decisions like deciding where your television should go requires a walk-through, since our professionals understand room dynamics to best situate your television and can make a better recommendation. If you own a plasma television requiring at least a 60´viewing distance and you place it 44´from your couch, our installation professionals will be the first to tell you. We know home theater systems better from years of service and are ready to help you.
Home Theater System Design and Layout Consultation
We'll design your home theater system from scratch to meet your entertainment needs. Upon your request for consultation, a coupon will be awarded to you totally the full purchase price of our service that goes with any home theater buy of $499 and up.
Let the Experts Handle Your In-Home Entertainment
Our experts have a careful eye for in-home home theater design and layout. Our installation guys will work with you to visualize your home theater system, design an arrangement based on an analysis of your home´s layout, explain the pros and cons of items that are possible/impossible, and give recommendations on how to start. Our experts will use this information to help you select a product based on your pricing needs and give you an estimate of work, which includes a sketching of the proposed layout.
This will take approximately one hour.
Keep in mind that TV recycling comes free with any of our home theater services. If you have a spare TV (especially if it´s sitting where your new system will eventually be), we can take that away and recycle it on our end free of charge.
The Process:
When your order is ready to go, a contact information card will be sent to you for your convenience. A confirmation email will always go out, along with a call within 3 days of its mailing to schedule a date for coming to your home. We may charge an additional fee for going to areas out of our installation coverage range and returns will not be provided after installation services are completed. See our Terms and Conditions for more information.
Setting Up your Home Theater System
Your brand new video and audio electronics will be dressed the right way with non-tangled wires. Presentation is key!
What Can We Do for You?
For starters, our installation experts will do the following:
1) Pre-installation visualization €“ Our expert will canvass your home and conduct a survey where your audio and video systems should be.
2) All of your audio and video components will be connected in one place, including up to 5 new components that may include tape decks, A/V receivers, TV, DVD, video game units, CD players, and other electronics within this type range (minus DVR, TiVo and Slingbox)
3) A speaker system set up is included along with a sound check
4) Access holes for within cabinets, dressing of wires and cables
5) Ensuring all remote controls work correctly
6) Work area cleanup and neat presentation
7) Giving you a walk-through of your new home theater system
This will take no more than 1 and half hours. Please bear in mind the following is not included with the installation service:
1) Speaker wall mounting
2) Learning remote programming
3) Customized hole trilling, in-wall wiring work
We DO include a TV recycling service free of charge. Just leave your disposed TV to us and we´ll take care of it.
The Process:
When your order is ready to go, a contact information card will be sent to you for your convenience. A confirmation email will always go out, along with a call within 3 days of its mailing to schedule a date for coming to your home. We may charge an additional fee for going to areas out of our installation coverage range and returns will not be provided after installation services are completed. See our Terms and Conditions for more information.
Setting Up your TV and Video System
Your brand new TV and video system will be dressed the right way with non-tangled wires. Presentation is key!
What Can We Do for You?
For starters, our installation experts will do the following:
8) Pre-installation visualization €“ Our expert will canvass your home and conduct a survey where your TV and video systems should be.
9) All of your audio and video components will be connected in one place, including up to 5 new components that may include tape decks, A/V receivers, TV, DVD, video game units, CD players, and other electronics within this type range (minus DVR, TiVo and Slingbox)
10) A speaker system set up is included along with a sound check
11) Access holes for within cabinets, dressing of wires and cables
12) Ensuring all remote controls work correctly
13) Work area cleanup and neat presentation
14) Giving you a walk-through of your new TV and video system
This will take no more than 1 and a half hours. Please bear in mind the following is not included with the installation service:
4) Speaker wall mounting
5) Learning remote programming
6) Customized hole trilling, in-wall wiring work
Flat Panel TV Mounting
This service mounts your large flat panel television on any wall in your home with a mounting bracket you provide. Unlike most homes, all cables will be hidden well to make for better presentation. Here is what comes with this service:
Add your mounting bracket (either from you or included through factory) to a frame or masonry wall.
Easily mount a 33´or above sized flat panel to the bracket, connecting the TV power cord to AC power, attaching the flat pane´s cables to a tuner, and routing up to 25 feet of cable through a stud bay. As with all services, all wires and cables will be wrapped appropriately to limit trips, falls, and a sloppy appearance. All remote control devices will be calibrated to meet multiple components. The total time for this should be up to 3 and a half hours.
Please bear in mind your home may have different construction methods with walls made out of different materials, which can influence our ability to mount a television. If you want the easiest installation possible, let us provide you with an in-home consultation. As always, we will properly dispose or recycle your existing television to make room for the new one.
Here are the things not included with our plan:
Moving and installing electrical outlets
Mounting speakers to the wall
Seeing up audio and video
Programming your remote control
Drilling additional holes and hiding wires inside of walls or doing any type of custom in wall wiring service.
Installing 3 Home Theater Speakers
Speaker systems can be tough to install. Our installation professionals will take care of it!
As always, our experts will first survey your home and set up your speaker system (in wall, on wall, or in ceiling). In addition, we will install any mounting brackets you provide to either a masonry wall or standard frame for up to 3 speakers which can include a combo of front and rear or all of each. In addition, we will neatly dress all wires and cables and hide speaker wires within walls, ceilings, or moldings. Next, wall bushing or wall plates will be used to finish off wall fished cable exit points. Lastly, we would conduct a sound check of its position and make sure it works before giving you a walkthrough of the new system.
This should take no more than two and a half hours
Please bear in mind your home may have different construction methods with walls made out of different materials, which can influence our ability to mount your speakers. If you want the easiest installation possible, let us provide you with an in-home consultation. As always, we will properly dispose or recycle your existing television to make room for the new one.
Speaker mounting hardware is not included with this service.
Let our experts install your 5.1 surround sound speaker system the right way!
As always, our experts will first survey your home and set up your 5.1 surround sound speaker system (in wall, on wall, or in ceiling). In addition, we will install any mounting brackets you provide to either a masonry wall or standard frame for up to 3 speakers which can include a combo of front and rear or all of each. In addition, we will neatly dress all wires and cables and hide speaker wires within walls, ceilings, or moldings. Next, wall bushing or wall plates will be used to finish off wall fished cable exit points. Lastly, we would conduct a sound check of its position and make sure it works before giving you a walkthrough of the new system.
This should take no more than 4 hours.
Please bear in mind your home may have different construction methods with walls made out of different materials, which can influence our ability to mount your surround sound speakers. If you want the easiest installation possible, let us provide you with an in-home consultation. As always, we will properly dispose or recycle your existing television to make room for the new one.
Speaker mounting hardware is not included with this service.
Installing your 7.1 Surround Sound System
Let our experts install your 7.1 surround sound speaker system the right way!
As always, our experts will first survey your home and set up your 7.1 surround sound speaker system (in wall, on wall, or in ceiling). In addition, we will install any mounting brackets you provide to either a masonry wall or standard frame for up to 3 speakers which can include a combo of front and rear or all of each. In addition, we will neatly dress all wires and cables and hide speaker wires within walls, ceilings, or moldings. Next, wall bushing or wall plates will be used to finish off wall fished cable exit points. Lastly, we would conduct a sound check of its position and make sure it works before giving you a walkthrough of the new system.
This should take no more than 5 hours.
Please bear in mind your home may have different construction methods with walls made out of different materials, which can influence our ability to mount your surround sound speakers. If you want the easiest installation possible, let us provide you with an in-home consultation. As always, we will properly dispose or recycle your existing television to make room for the new one.
Speaker mounting hardware is not included with this service.
Remote Control Programming
TV and home theater components are worthless without a properly programmed remote control. Advance learning remotes can take time to master, which is why our experts are ideal to help!
What we can do:
Set up an account with user identification and password for online
Set the remote control to handle up to 8 devices and 6 different actions
Make sure all components are working properly with the remote
A walk-through lesson on using your remote
Bear in mind that if you use your Logitech Harmony 890 remote, installing the RF base stations requires an additional fee of $90.
The total set up time should take no more than 1 and a half hours.
As always, we will properly dispose or recycle your existing television to make room for the new one.
Nationwide TV Repair - Consumer Electronics Repair
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